Terms and conditions


Terms and Conditions for The Solar Eclipse Marathon

As of 1 October 1993, all travel arrangements are subject to the ‘Law on Package Tours’ that harmonises the rules within Europe and gives greater consumer protection. In accordance with the law, travel agencies must be able to document that they have drawn the attention of the consumer to all possible contingencies; the exact itinerary, all formalities and expenses, possible changes, and the terms of agreement must be very clear when the tour is booked (i.e. before you confirm your booking by paying a deposit).

Note: It is therefore very important that you have familiarised yourself thoroughly with the basis of agreement for a tour. The basis of agreement comprises the following elements: website information including price list and itinerary, booking confirmation, Terms & Conditions, practical travel tips.

If the tour is booked AND paid for on The Solar Eclipse Marathon’s website, the traveller is under an obligation to read and possibly print all relevant information and documents.

A. Website information including price list and itinerary contains a detailed description of the tour, current prices and a specification of expected extra expenses as well as special regulations or pieces of information that are relevant in connection with the specific tour.

B. Your booking confirmation presents the product purchased, the total cost and conditions of payment. The booking confirmation will also include participants’ names, as well as any additional relevant information if needed.

C. Terms & Conditions. We have standardised our Terms & Conditions relative to legislation and to the provisions of The Association of Travel Agencies in Denmark. These Terms & Conditions must be seen in context with the other relevant content of the basis of agreement as mentioned above.

D. Practical information. In connection with many of our tours we provide some practical travel tips. These are first and foremost intended as an assistance and service for our customers even though they may contain more formal information. For this reason, we presume that participants are familiar with the contents.

E. In order for The Solar Eclipse Marathon/Albatros Travel A/S to update the tour that has been purchased we will need to use your booking data within the Albatros Travel Group, airlines, partner travel agencies, governments and data handling companies working in close relation with Albatros Travel. In order for Albatros Travel to present you with offers and services that are directly related to the purchase that has been made, Albatros Travel will use your data for marketing and communication purposes.

1. Booking
The booking of a trip is binding for both customer and travel agency once the deposit has been paid.

2. Conditions of Payment
The following rules apply:

At the time of booking, a deposit of AUD 600 must be paid. Cancellation insurance in case of illness must be paid at the same time as the deposit. The remaining payment must be submitted no later than 14 May 2012. If the deadline for the remaining payment is exceeded, there is no guarantee against otherwise unnecessary changes.

3. Cancellation

The following rules apply:

Cancellation by the customer
In the event of the customer’s cancellation of a tour up to 14 May 2012 the deposit will not be reimbursed. With cancellations 180-91 days prior to departure, a handling fee of 50% of the tour price will be charged. In the case of cancellations 90-15 days prior to departure, a handling fee of 85% of the tour’s price will be charged.  In the event of cancellations later than 30 October 2012, the customer has no claim to reimbursement.
Should war and life-threatening epidemics break out, or natural catastrophes and similar events occur within 14 days prior to departure, the trip may be cancelled free of charge. This will, however, be on condition that the Danish authorities (The Royal Danish Ministry for Foreign Affairs) directly advise against travelling to the specific area, and that the contingencies have arisen after the booking of the tour.

Cancellation by the travel agency
If there are not sufficient participants for a scheduled group tour, it may be cancelled up to 14 days before departure. The tour may also be cancelled due to circumstances beyond our control and which neither our partners nor we could foresee (force majeure). In such cases the customer has no right to compensation beyond a refund of the price of the trip. Should the aforementioned contingencies arise the travel agency will always try to offer an acceptable alternative. Statistically, more than 90 percent of all tours are sold out well in advance of departure.

4. Cancellation insurance due to illness
We have created cancellation insurance for all travellers which can be booked on our website. By taking out this cancellation insurance the tour can be cancelled without cost (except for the price of the insurance and possible handling charges) in the following situations:

A. In the case of acute illness that requires confinement to bed (doctor’s certificate necessary) or hospitalisation.

B. Death of an immediate family member (spouse, children, parents, grandparents).
The cancellation insurance must be taken out at the same time as the tour is booked, and it must be paid no later than at the time the deposit is paid. Cancellation insurance covers only in case of acute illness (doctor’s certificate necessary) and cannot be taken out after the deposit is paid. Please note, that the premium is not refunded when a tour is cancelled, regardless of the reason for the cancellation. Please note that the cancellation insurance is optional and can be purchased in connection with booking the tour whereas appropriate travel insurance is the customer’s own responsibility. Please refer to section 11 of this document for conditions applicable to travel insurance.

5. Travel Documents
Travel documents, other than the booking confirmation, will be forwarded to participants a few weeks before the marathon.
Additional travel documents could include vouchers and itinerary that indicates the services you have ordered at your destination. If you are participating in a tour with a guide or in an event described in our programme, you will normally not be given a voucher beforehand.

6. Passport and visa
Unless otherwise specified, obtaining the required passport and visa for travelling is the responsibility of the traveller.
The traveller must ensure he/she has a valid passport and visa and give the travel agency correct information regarding name and nationality, etc. We draw your attention to the fact that the processing of visa to Australia may take several weeks. The travel agency cannot be held responsible for travellers who, for whatever reason, may be denied entry at a border.

Please be aware that rules and regulations may change between booking and departure.

Please note that there are also visa requirements when in transit. Your passport must be valid for at least 6 months after returning from your destination.

7. Vaccination requirements
These should be obtained from the customer’s own physician. If the travel agency gives information about vaccination and/or prophylactic measures or other medical subjects, this should be considered as a service that is under no medical liability. The customer must be able to document the fulfilment of vaccination requirements by presentation of the yellow International Certificate of Vaccination.  Therefore, please be advised that vaccination requirements are the customer’s responsibility.

8. Change of traveller
In keeping with legislation, and if practically possible, transferring one’s tour (instead of cancelling it) to family or friends on the condition of paying a fee is an option. The size of the fee depends on the time of change. The travel agency does not carry out resale of tours already paid for, nor does the travel agency guarantee that a change of traveller can be effectuated.

9. Changes in prices
In accordance with legislation, tour operators may raise the agreed upon price as a result of increased transport costs (including rising fuel prices), altered taxes, tariffs and fees, as well as fluctuating exchange rates. Unfortunately, many sudden price increases occur as a result of fuel surcharges, increased safety taxes or other taxes. Price increases will take place according to the following principles:
1) Tariffs and taxes will be increased with the exact amount if this exceeds AUD 25.00
2) Alterations in currency rates with more than 5% or less than 10% in relation to the list price when published. The alteration in price will only include costs regarding the relevant currency and not the entire cost of the package.

10. Changes in the itinerary
In accordance with legislation, the travel agency cannot, in principle, make major alterations in the planned tour once it has been booked. It is therefore important that you draw the attention of the agency to any special wishes you may have in connection with the tour you have booked. Such wishes will only be guaranteed upon confirmation by the travel agency in the form of an email or other documentation. The purpose of this is to safeguard you against an undesired product. Should this occur, you have the right to cancel your tour and be refunded the cost of the tour and other documented expenses (visa, vaccinations, etc.). Unfortunately, legislation does not provide for travel plan alterations that may be in the interest of the participants.

11. Travel Insurance
All travellers must be suitably insured. This is of paramount importance regarding transport in case of illness as well as home transportation, etc. when you are on tours abroad as your public health insurance normally does not cover this. All travellers are responsible for having appropriate insurance cover themselves. Participation on a trip presumes responsible and considerate behaviour, and you are expected to comply with the directions of the travel agency and its representatives. It is not advised that travellers venture alone into unknown and remote areas especially after nightfall. If you wish to be independent, this should always be in consultation with the agency or its local representatives.

12. Your responsibility
As already mentioned, your participation in a trip is subject to your being aware of the above information as well as the information on the website, on the booking confirmation and in the itinerary, and to your following the aforementioned regulations. It is also expected that you seek publicised information about the current political, health, natural and climatic conditions at your destination.

13. People with disabilities
A principal rule is that all travel participants must be self-reliant. Wheelchair users and people with a motor handicap are welcome on many of our tours, but please consult the travel agency before booking a tour. The travel agency reserves the right to decline participants who will not be able to participate in the tour on their own. The travel agency is not responsible for any such refusal.

14. Claims
Claims regarding shortcomings on a tour must be directed to the travel agency or to its local representative as soon as they are ascertained in order for the travel agency to attempt to rectify the situation. The travel agency is a member of the Danish Travel Complaints Board. In case of disagreement between the travel agency and the traveller regarding shortcomings on a tour, you may place your complaint with the Complaints Board. The address is PAKKEREJSE-ANKENÆVNET, Røjelskær 11, 3. sal, 2840 Holte, Denmark, Tel.: +45 - 45 46 11 00.
Any lawsuit or dispute with the travel agency will be ruled upon according to Danish law.



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